Liftd Privacy Policy

Last Updated: January 7, 2026

Your privacy is important to us. This Privacy Policy explains how Liftd ("we," "our," or "us") collects, uses, and protects your information when you use the Liftd mobile application ("App").

1. Information We Collect

We may collect the following types of information:

Personal Information

Name: Used to personalize the app experience and displayed to other users when you send Lifts.
Location (Region): Shared with other users to enable the lifting experience. Only your region/state is shared, not your exact location.
Email: Collected during account creation (e.g., via third-party login options like Google or Apple).
Device Information: Including device type, operating system, and unique device identifiers for app functionality and analytics.
Custom Messages: If you use custom message features, the content of those messages is stored to deliver them to recipients.

Usage Data

Analytics: Used to track app usage and improve features.
Push Notifications: Used to notify users of lifts and streaks.
App Activity: Information about how you interact with the App, including features used and actions taken.

2. How We Use Your Information

We use the information we collect to:

Facilitate sending and receiving Lifts between users.
Deliver custom encouragement messages when you use those features.
Improve the app experience using anonymized analytics.
Notify users of new activity via push notifications.
Enforce our Terms and Conditions and maintain community safety.
Moderate content to prevent abuse and ensure a positive, kind experience for all users.
Investigate and respond to violations of our policies.
Comply with legal obligations and respond to lawful requests.
Provide customer support and respond to your inquiries.
Detect, prevent, and address fraud, security issues, or technical problems.

3. Third-Party Services

We use trusted third-party services to operate Liftd, including:

Authentication: Login through Google and Apple.
Data Storage and Analytics: To securely store user data and improve app functionality.
Push Notifications: To deliver notifications about app activity.
Hosting Services: To maintain and operate the App infrastructure.

These services may process your information in accordance with their own privacy policies:

We require our service providers to protect your information and use it only for the purposes we specify.

4. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share your information only in the following circumstances:

With Your Consent

When you explicitly authorize us to share your information.

With Service Providers

With trusted third-party service providers who help us operate the App (e.g., authentication, hosting, analytics).

For Legal Compliance and Safety

We may access, preserve, and disclose your information when we believe in good faith that it is necessary to:

Enforce our Terms and Conditions and investigate violations.
Moderate user-generated content including usernames and custom messages.
Protect the safety, rights, or property of Liftd, our users, or others.
Detect, prevent, or address fraud, security issues, or technical problems.
Comply with legal obligations (e.g., responding to subpoenas, court orders, or valid requests from law enforcement).
Respond to user support requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

5. Account Deletion

You have the right to request deletion of your account and associated data. When you delete your account:

Your profile, username, and associated data will be removed from our active systems.
Custom messages you've sent may remain visible to recipients but will no longer be associated with your account.
Some information may remain in backups for up to 30 days, after which it will be permanently deleted.
We may retain certain information if required by law (e.g., for fraud prevention, legal compliance, or to enforce our Terms).
Data held by third-party services (e.g., Google, Apple) will be deleted in accordance with their policies.

To request account deletion, please visit https://liftd.app/docs/data_deletion.html or contact us at hello@liftd.app.

6. Data Retention

We retain your data for as long as necessary to provide Liftd's services and fulfill the purposes outlined in this Privacy Policy. Specifically:

Active Accounts: We retain your data while your account is active.
Deleted Accounts: After you request account deletion, we will delete your data within 30 days, except where retention is required by law.
Legal Requirements: We may retain certain data longer if required by legal obligations or to protect our legal rights.

You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data and request a copy.
Update or correct your personal information.
Delete your personal data (subject to certain legal exceptions).
Withdraw consent for data collection where we rely on consent.
Object to processing of your personal data in certain circumstances.
Data portability: Request your data in a structured, commonly used format.

To exercise these rights, please contact us at hello@liftd.app. We will respond to your request within a reasonable timeframe in accordance with applicable law.

8. Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. These measures include:

Encryption of data in transit and at rest.
Secure authentication through trusted third-party providers.
Regular security assessments and updates.
Access controls limiting who can view your data.

However, no system is 100% secure. Please use the App responsibly and keep your login credentials confidential.

9. Children's Privacy

Liftd is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. By using the App, you confirm that you are at least 13 years old.

If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe that a child under 13 has provided us with personal information, please contact us immediately at hello@liftd.app.

10. International Data Transfers

If you are using Liftd from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the App, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

We will update the "Last Updated" date at the top of this document.
For material changes, we will notify you through the App or by email.
Your continued use of Liftd after changes constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@liftd.app
Website: liftd.app

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information we collect, use, and disclose.
The right to request deletion of your personal information.
The right to opt-out of the sale of personal information (note: we do not sell personal information).
The right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at hello@liftd.app.